At LumeHealth Shop, we aim to deliver your order quickly, safely, and efficiently.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping Time

• Chandigarh, Mohali & Panchkula: 1–3 business days
• Other cities in India: 3–7 business days
• Delivery time may vary depending on your location and courier availability.

Shipping Charges

• Shipping charges are calculated at checkout.
• We may offer free shipping on selected products or orders above a specified amount.

Order Tracking

• Once your order is shipped, you will receive a tracking ID via SMS or email to monitor your delivery status.

Delivery Delays

• Unexpected delays may occur due to weather conditions, public holidays, courier issues, or other circumstances beyond our control.

Incorrect Address

• Please ensure your shipping address and contact number are accurate.
• We are not responsible for delays or failed deliveries caused by incorrect information.

Damaged or Missing Items

• If you receive a damaged package or any item is missing, please contact us within 48 hours of delivery with photos of the package and products.

Contact Us

For any shipping-related questions, contact our support team through the details provided on our website.

Thank you for shopping with LumeHealth Shop!